Intellicare – Together We Innovate

Our Partner

Founded in 1986, Accent Micro Technologies (AMTI) is one of the largest and most diversified information and communications technology companies in the Philippines, providing data centre, networking and infrastructure solutions, as well as cloud, security and mobility offerings.

As a trusted supplier of laptop, desktop and other hardware to Intellicare well before the pandemic, AMTI was in a strong position to understand the client’s needs and were able to map scalable, future proof VMware solutions that would deliver on the existing challenges as well as address any issues in the future.
Credentialed with VMware Master Service Competencies also allows AMTI to support Intellicare fully as its trusted advisor.
Due to the lockdown, speed was of the essence and AMTI’s existing relationship with Intellicare enabled them to migrate to the VMware solutions very quickly.
Intellicare is currently working with AMTI to explore more VMware solutions, including moving from Microsoft Hyper-V to VMware vSphere for its data centre, and VMware Site Recovery Manager™ to automate orchestration of failover and failback to minimize downtime and improve availability.

The Story

During the COVID-19 lockdown in the Philippines, leading health maintenance organization Intellicare needed to empower its employees to continue providing service to its 1.4 million members.

To help Intellicare maintain business continuity and employee productivity, VMware partner Accent Micro Technologies supported the deployment of VMware Horizon®, VMware Workspace ONE®, VMware vSphere® and VMware vSAN. The solution enabled 70 percent of Intellicare employees to work from home, including contact centre staff and claims processing personnel. This allowed continuous service and care for both Intellicare’s members and providers during the lockdown.

Customer Name: Intellicare
Solutions Platform: Anywhere Workspace, Intrinsic Security, Multi-Cloud
Country: Philippines
Industry: Healthcare
Success Story: View the PDF
Video: Watch the Video

When the Philippine government first announced a lockdown in metropolitan Manila in March 2020, Intellicare had only a few days to prepare its more than 1,000 employees for remote work. Its mission to provide quality healthcare to its 1.4 million members made Intellicare’s ability to maintain continuous operations even more critical.

With the lockdowns staff were unable to go on site to the office. They had to be provided with devices and technologies to work from home. Prior to the onset of the pandemic, the HMO used device management software, but it was designed only for mobile devices, not for laptops.

For new users outside Manila, the installation process was unsustainable, requiring the IT team to travel to the provinces to install the software manually. Intellicare was also unable to monitor device usage easily. As the lockdown date approached, Intellicare migrated existing desktops to laptops so that employees could work from home, but it needed a solution to manage these laptops securely and efficiently from a single console.

VMware Horizon®

Elevate the digital workspace experience with the efficient and secure delivery of virtual desktops and apps from on-premises to the cloud.

VMware Workspace ONE®

VMware Workspace ONE combines Zero Trust conditional access control with industry-leading modern management to help IT proactively secure their digital workspace.

VMware vSphere®

Bring the benefits of the cloud to on-premises workloads. vSphere supercharges performance, enhances operational efficiency, and accelerates innovation.

VMware vSAN™

Reduce storage cost and complexity with VMware vSAN, enterprise-class storage virtualization software that provides the easiest path to HCI and hybrid cloud.

AMTI had advised the company to centralize its infrastructure and to virtualize and consolidate its servers, many nearing obsolescence. The pandemic quickly shifted the organization’s priorities to developing a solution to manage mobile devices. AMTI recommended VMware Workspace ONE to help Intellicare unify endpoint management and simplify zero trust security.

AMTI helped Intellicare deploy Workspace ONE to more than 1,000 employees, also delivering lifecycle services by deploying VMware Horizon so Intellicare could deliver virtual desktops efficiently and securely to 400 employees. AMTI implemented VMware vSAN and VMware vSphere, both running on VMware Horizon, to provide affordable and scalable storage performance.

The IT team at Intellicare has already benefited from the increased efficiency, agility and scalability that integrated VMware solutions provide. And most important, contact centre staff continued to process claims, onboard new customers and renew existing members throughout the lockdown.

Enables 70 percent of employees to work from home, including contact centre staff
Increases employee productivity by 15 percent by eliminating lengthy commutes
Sustains business continuity and improves performance over pre-pandemic levels

Watch the Video

Read the Case Study